Terms of service

Last updated: October 2026

Welcome to May the label. These Terms & Conditions apply when you use our website or purchase products from us.

By placing an order with May the label, you agree to these Terms & Conditions.

1. About us

May the label is an online clothing brand based in the United Kingdom.

Business name: May the label
Email: info.maythelabel@gmail.com

If you have any questions about your order or these Terms & Conditions, please contact us using the email address above.

2. Products

We aim to ensure that all product descriptions, images, colours and sizing information on our website are as accurate as possible.

Colours may appear slightly different depending on your device or screen settings.

Some products may have limited availability. We reserve the right to update or remove products from our website at any time.

3. Prices

All prices displayed on our website are in GBP (£).

We reserve the right to change our prices at any time. Any price change will not affect an order that you have already placed and that we have accepted.

Delivery charges, where applicable, will be shown before you complete your purchase.

4. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected.

You will receive an order confirmation email once your order has been placed. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

Your order is accepted when we send you confirmation that your order has been dispatched.

If we are unable to fulfil your order, for example because an item is unavailable, we will contact you and refund any payment you have made for the unavailable item.

5. Payment

Payment must be made at the time of placing your order.

We accept the payment methods displayed at checkout.

All payments are processed securely through our payment providers. May the label does not have access to your full payment card details.

6. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Please make sure that your delivery address is correct when placing your order. We cannot be responsible for delays or additional costs caused by an incorrect address supplied at checkout.

For full information about delivery, please see our Delivery & Shipping Policy.

7. Returns and refunds

We want you to be happy with your purchase. If you change your mind about an item purchased online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to the applicable legal requirements.

Returned items must be unworn, unused and in their original condition, with all original tags attached where applicable.

Certain items may be excluded from return where permitted by law, for example personalised items or items that cannot be returned for hygiene reasons once unsealed.

For full details, including how to start a return and when refunds will be issued, please see our Returns & Refund Policy.

Nothing in these Terms & Conditions affects your statutory rights.

8. Faulty or incorrect items

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible at info.maythelabel@gmail.com.

We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.

Please do not return a faulty item without contacting us first.

9. Promotions and discount codes

From time to time, May the label may offer promotional codes or discounts.

Unless otherwise stated:

Discount codes must be entered at checkout.
Only one discount code may be used per order.
Promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or amend a promotion where permitted by law.
Promotional terms will be stated clearly at the time the offer is made.

10. Website use

You agree not to misuse our website, attempt to gain unauthorised access to it, or use it for any unlawful purpose.

We aim to keep our website available and accurate but cannot guarantee that it will always be free from errors, interruptions or technical issues.

11. Intellectual property

All content on the May the label website, including our name, logo, photographs, product images, designs, text and other branding, belongs to May the label or is used with permission.

You must not copy, reproduce, distribute or use our content commercially without our written permission.

12. Our liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

We are not responsible for losses that result from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

13. Privacy

We take your privacy seriously.

Information about how we collect, use and protect your personal information is explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms & Conditions from time to time.

The version that applies to your order will be the version displayed on our website at the time you place your order.

15. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any rights you may have as a consumer under applicable law.

16. Contact us

If you have any questions about these Terms & Conditions, your order or our products, please contact us:

May the label
Email: info.maythelabel@gmail.com

Thank you for shopping with May the label.