Refund policy

Returns Policy

At May the label, we hope you love your purchase. If for any reason you are not completely satisfied, we are here to help.

Returns Eligibility

We accept returns on items that are:

● Unworn and unused

● In their original condition

● Returned with all original packaging and tags attached

For hygiene reasons, certain items may not be eligible for return. These will be clearly marked on the product page where applicable.

Return Window

You have 14 days from the date of delivery to request a return.

Once your return has been approved, the item must be sent back to us within the timeframe provided in your return instructions.

How to Request a Return

To start a return, please contact us at info.maythelabel@gmail.com with your order number and reason for return.

We will provide you with the return instructions and the return address.

Please do not send items back without first contacting us, as this may delay your refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will arrange a replacement or full refund where appropriate, including return shipping costs if required.

Non-Returnable Items

We are unable to accept returns on:

● Sale or discounted items (unless faulty)

● Gift cards

● Items that show signs of wear or use

Questions

If you have any questions about returns, please contact us at info.maythelabel@gmail.com and we will be happy to help.

May the label
Timeless pieces, made to be worn your way.